Frequently Asked Questions
When my Order will be Shipped?
All orders placed before 2 PM are shipped the same day, alternatively they are shipped the next working day. Custom Sizes are shipped within 2/3 days.
How quickly will I receive my order?
Most orders should arrive at your door within 3-5 business days. Shipments are delivered through courier.
Who do I contact if I have problems with my order?
Call us anytime at the number listed at the top of this web page (7795897362). We are here to help you.
What Payment Options Do I have?
For shopping online, we offer All Modes of Payment, Credit Card/Debit Card/Gpay/Paytm/Bank Transfer.
Is my personal information and credit card transaction secure?
Our Web Store uses secure transaction and encryption technology. Security is immediately activated when you log in. We Don't save your payment related information. No one can access your personal information transmitted over the web. All names and personal information in our database is encrypted and unreadable.
What is AutoOrder?
AutoOrder lets you schedule regular deliveries of you pet’s treats and supplies.
Is there a membership or cancellation fee?
There is no membership fee and you can cancel at any time.
Will you send me reminders when I need to re-order?
Yes. For all authorized supplies, Vama Leathers will automatically send you a reminder to reorder. This will help ensure that you do not run out of products, and continue to give the benefits of continued and consistent care to your pet
How do I set up an AutoOrder so I can receive a recurring delivery?
Just add your favourites items to your cart, proceed to checkout, select “Yes” to AutoOrder at checkout, and set your schedule.
How can I change my shipping date or delivery location for my AutoOrder?
Go to AutoOrder and click on the “Edit” link on your computer. Under subscription details you can change the shipping frequency, next order date or shipping location.